Can I exchange my AirpointsDollars for cash? HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. Some emails may contain website links that are not safe to open. You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. Air New Zealand Internet Banking. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. More about membership tiers. Can I use AirpointsDollars to buy prepaid extra bags? 0800 021 777. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. Set your contact details, flight preferences and more. .content.header-bottom .usp-content { See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. I'm already an Airpoints member - do I need to register again? What to do if you travel under a different name. You can also complete a MEDA form, or find out more about flying with a medical condition. Missed out on AirpointsDollars? I'm registered for grabaseat alerts but I'm not receiving them. If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. To start, please enter your username. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Yes they are. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. You will then be able to enter a new password. When you join the Airpoints programme you will start at the basic membership level. It's an email scam that's been appearing in inboxes across the. air new zealand boarding process. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Airpoints Terms and Conditions apply. You can then set up your email preferences so you can start receiving grabaseat emails. Air New Zealand Promo Codes | 15% Off In March 2023 | Lifehacker Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? Still got questions? Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. display: block !important; The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. You can use AirpointsDollars to pay for Koru membership. How do Status Points work? As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. You can also used them to pay for rental cars, holidays, wine and Koru membership. Once resolved, call our team to reactivate your account. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. clear: both; If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). You can also purchase a Star Alliance upgrade using AirpointsDollars. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. You can continue earning with our Airpoints partners during this time. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. You can now sign up to receive grabaseat email alerts. Getaway packages. It also lets us contact you when required for example if we see odd behaviour on your account. Elite and Gold members have the exclusive right to gift rewards to nominated people. Find out more at OneSmart. Supplementary cardholder also means joint or additional cardholder. Air New Zealand Privacy & Security Policy. This should also be the same name that's on your current passport. Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. When do international fares go on sale? Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. You will need your booking reference and the last name on the booking. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. You must always gift a whole reward. Air New Zealand Airpoints Frequent Flyer Program | Finder Sorry, these alerts are only for customers living in New Zealand. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. display: -moz-flex; Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. font-size: 0.875rem; kiwi bank login - Loginma.com To save you waiting, our Oscar the chatbotmay be able to assist. .content.header-bottom .usp-content { Air NZ customers fall victim to 'very legitimate' scam We can also put your Airpoints account on hold to keep it secure while you investigate. } Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking Islands. Just ask "What is my credit balance?" Westpac Airpoints credit cards comparison table If you have any questions on a Getaway package in the first instance please email. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. See the list of FFPs of participating Star Alliance member airlines. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. At the start of each month*, the earn rate tiers, for Westpac . What Are Air New Zealand Status Points? How to Earn More - Finder NZ I have recently changed my name, how does this affect my Airpoints or Koru membership? If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. It may take a little longer than usual to get back to you. You can unsubscribe at any time. Anyone can join and membership is free. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. 4. padding: 10px 0; Avisworld.com is a Car Rentals website . This should also be the same name that's on your current passport. color: #000; It's possible your missing AirpointsDollars and Status Points are still being processed. It also generates unique and strong passwords for your use. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. About Airpoints - Airpoints Programme | Air New Zealand If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. With four different Airpoints credit cards, there is a card to suit you. Credit cannot be used to make purchases at the Airpoints Store. Just ask "What is my credit balance?" Air New Zealand Coupon Codes for February 2023 | news.com.au To reset your password, submit your username or your email address below. Cuisine and wine. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. Please report it to us. I can't find the low greenlight deals but the counter says they're still available. Watching your AirpointsDollars and Status Points add up is easy with your online account. To reset your password, submit your username or your email address below. You will need your booking reference and the last name on the booking. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. You will then be able to enter a new password. This varies week to week, but there are often several thousand seats available. Do keep your account and contact details up to date. Air New Zealand Internet Banking. Anyone can join and membership is free. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. width: 100%; Last Updated: 2021-10-06 11:45:03 Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Offer is limited to new applicants only. What should I do? *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Digital Airpoints cards. You can also purchase a Star Alliance upgrade using AirpointsDollars. About Airpoints - Airpoints Programme | Air New Zealand .content.header-bottom .usp-content.slick-initialized { Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. Traduo de "your user name and your password" em portugus Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. Then you can spend your Airpoints Dollars on flights and OneUp upgrades. Can I transfer my AirpointsDollars to another member's account? For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. https://ib.airnewzealandcreditcard.co.nz/login. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. To change your account details, please see the FAQ below. Simply click on the "sign in" button on. I can't remember my Airpoints number, how do I find it? Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. With so many ways to earn you'll be able to get your first reward in no time. Can I transfer AirpointsDollars between frequent flyer programmes? For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. Over 2,700 flights are booked daily with the help of Airpoints. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. Update your password. Nicola Dennison - Head of Customer Loyalty - Mitre 10 (New Zealand Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Additional phone numbers. Learn more, including what happens if you are having issues entering the passcode. Air New Zealand Help & Customer Support | Get Help Air New Zealand - Login 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. It should be considered the best indication of price. What are grabaseat email alerts? To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Learn about the Airpoints programme. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple The Ultimate Guide to Air New Zealand Airpoints - Point Hacks Your account will not be locked instantly, but you may not be able to complete transactions. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Why should I register? You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. Elite and Gold members have the exclusive right to gift rewards to nominated people. Request Login/Password Reset - Air New Zealand Airport Transfers What should I do? Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. You can click on the button to see a calendar with the exact days when the next best prices is available. Is the email and mobile verification process mandatory? This varies and can be quite random. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Check your flights, request upgrades and more. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. If you booked the same flight in business . Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. height: 40px; Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. Forgotten Password - Air New Zealand More about Koru. Will my account be locked if I enter an incorrect passcode? sign up to receive grabaseat email alerts. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. No. Air New Zealand apologises after Airpoints members were hacked Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Is it possible to have a joint Airpoints account? Why are some dates not shown on the low fare finder? 3. Learn more about suspicious emails and messages. The same applies if you are a Koru member. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Avisworld.com-Car Rentals Site Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. Sign up for grabaseat alerts. You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . What happens if I fail to complete the email and mobile verification process? We're here to help | Air New Zealand - Australia You'll see your Airpoints number and profile name displayed on the top right of your browser window too. Air New Zealand Airpoints Program Review - The Source for Maximizing Seeterms and conditions. To reset your password, submit your username or your email address below. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. } 5. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. What are the terms and conditions for the grabaseat greenlight deals? . } Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Airpoints | Air New Zealand If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. At least daily and sometimes more than once a day. You can also complete a MEDA form, or find out more about flying with a medical condition. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Air New Zealand lounge access required. Your Airpoints number if you have an Airpoints related enquiry. There are a few reasons you might not be getting them. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. No, we will only send you grabaseat emails. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. The American Express Gold Rewards Card $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. (AirNewZealand reference numbers end in "H".). How to get a gold status match with Qantas, Air New Zealand How can I contact you? If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. If you have not setup your secret questions and answers previously, you will not be able to complete this process. Then login and set up your Watchlist to be notified when deals go live. . } then. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. To reset your, , enter your username and email address and click Send. You must provide an email address to register for an online Airpoints account. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. This may take up to 4 weeks to arrive. Over 2,700 flights are booked daily with the help of Airpoints. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. Calling from overseas: +64 (0)9 357 3000. No, AirpointsDollars can only be earned, not purchased. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . These changes took effect automatically on 1 February 2023. Cookware Online | Air New Zealand's Airpoints Store Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. Air NZ Booking Assistance: 0800 737 000. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Prices are per person, child discounts do not apply. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. How do I complete the email and mobile verification process? The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. About Airpoints - Airpoints Programme | Air New Zealand Don't share your credit card information with unknown online requests or websites. Westpac Airpoints World Mastercard. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. If you change your country of residence from Australia, your AirpointsDollars balance will be converted.