What are the Ages for Children / Senior Pricing? When you get to the theatre, you can walk directly up to the ticket attendant (i.e. It cant be retrieved or turned into any kind of credit. For extenuating circumstances, please consult theatre management. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Anyone can write a Trustpilot review. Phone number Phone Lookup. I can promise you !!! Just ridiculous. Their response was that the promotion had ended, nothing they can do. What are the theaters' admittance procedures? You can check your Gift Card balance anytime. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. No, the system is not designed to serve the function of "critic." There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. AGENCY BAR+SOCIAL Your Fandango A-list tickets should be in your A-list reservations. No children 6 and under are allowed into a "R" rated movie. The number you need to dial is the number of the theater you bought tickets for. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Check balance. Can I get some help here printing these tickets? Customer service was terrible. To receive a military discount you must be an active or retired military veteran. Paragon Theaters is proud to be a partner of Fandango. Enter the complete 10-digit phone number. What criteria do they use? While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Bought 4 tickets using a gift card & balance going on my credit card. We may also accept certain theater partners' gift cards for their theaters. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Security issues have become a daily part of our lives in America. Do You Sell Gift Cards? No. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. I went to Applebee's twice and earned 3 TOP GUN tickets. All Regal Entertainment Group theatres are smoke-free environments. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. With 3 reservations full, you can not buy any tickets until one is freed up. Find out how we combat fake reviews. Login to your Regal Crown Club or Regal Unlimited account. Enter your email address and the confirmation number. Paragon Theaters offers discounted pricing for large groups of 50 and up. FAQ Tickets and Passes - AMC Theatres The customer service was so good too. Look at all the negative reviews - it is true. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. I finally happened to hit a movie a could actually use it on, and it won't take the code. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Click on the link you can find under a headline Refund/Exchange. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Concessions are always on the menu with an AMC Gift Card. Sit back and relax while we do the work. Very poor business model! Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. That's your best bet. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). When it comes to the tickets purchased for a special pricethey are nonrefundable. Limited Time Only: Add your photo to a Visa card for free! Then, depending on how well a film performs, we will determine if it will "hold over" another week. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Ticket Policy | Fandango There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Site shows the same bad phone #. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. It was their systems error that caused this entire issue! Promo Code: VDAY23. Do the ratings indicate if a movie is good or bad? Never ever deal with these people. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Refundsare not available after the booking showtime. We use dedicated people and clever technology to safeguard our platform. What Does the Fandango Refund Policy Say? Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Reverse Phone Lookup - National Phone Number Registry The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. When I click the link to print my tickets, the page comes up only as text. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Unfortunately, Special Engagements carry a pass restriction. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. You'll also get a free ticket on your birthday! It can take up to two weeks for your refund to be completed. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. Wow! Card would not work. Of course, they say the same thing as before and to contact Fandango. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. for each ticket they purchase. Where can I find the Regal Crown Club FAQ's? There customer service is terrible. Corporate Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. The theatre employee can access your order by phone number, ticket ID or confirmation number. The application is provided on an "as-is" and "as available" basis. . I never got a confirmation from it and on my bank account it said it bounced back. The reservations page on AMC showed a ticket for Avengers Endgame on . For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. A Child ticket is 2 to 12 and a Senior ticket is 60+. They are a rip off and terrible customer service. So, step right up for an entertainment treat. FAQs Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. The theater wouldn't accept Fandango tickets for a refund. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. So I contacted AMC. If you prefer calling, you can request a refund on the phone. Hey all! We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Visit your local theatre the find out details on matinee hours. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. I was able to make a reservation immediately! Create an account to follow your favorite communities and start taking part in conversations. Please see the official rules below. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Who gives movies their ratings? Pleaseclick herefor further details on how to use your Fandango gift card. CSR and Supervisor simply read the script over and over and would not issue a refund. I checked my email with no confirmation and purchase history on there website. No images. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Any money or points on thecard will be merged to the account number you want to keep. Always look for the "No Passes" or "Special Engagement" description next to the film title. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Please visit your local theatre for specific details. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. What is a Mobile Ticket? Does my theatre have a military discount? These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. My first and last time to use them. Children 6 and under are not allowed to attend Rated R features. At that point, locate the movie you are inquiring about and click on a showtime. You can receive refunds for tickets up to 60 minutes before the showtime. There are no refunds after the printed showtime. Recliners My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Absolute nightmare company! We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. No. Doesn't do anyone any good to get a reply 2 hours or more later. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Any purchase made with a gift card must go to the box office for refunds. This was a horrible experience and customer service was none. Yes! What is theDiamond Rewards Loyalty Program? No. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. What Do I Need to Pick Up My Tickets? Tickets purchased through Fandango.com can be used at AMC theatres. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Just try to navigate a Fandango online customer service website. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Please notify your group sales team member if you do plan on bringing in a cake for your event. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Amazingly the purchased showed up. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Oct 28, 2015. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. The system prompted me to log in. 126. Sign up for our e-showtimes by clicking on the email icon on our website home page. The only tickets showing on my account history on Fandango are the ones I actually want. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. By refunding that ticket you lose the right to accumulate VIP+ points. Donation Request We can accommodate small private groups (birthday parties, camp outings, etc. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. And Fandango said their system was showing failed transaction. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. I'd rather sit at home and watch a movie on tv. I contact AMC. DoNotPay can help you save big bucks on all lifes trifles! Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Some types of passes cannot be used for newly released films. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. What is the purpose of the rating system? Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Refund Policy Applications reviewed and accepted throughout the school year. Please use the. What is the Dress Code at Paragon Village? If you need assistance for any reason, please ask one of our theatre personnel for assistance. Companies can ask for reviews via automatic invitations. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Select why you want to continue (Refund or Exchange) If you prefer calling, you can request a refund on the phone.