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\n<\/p><\/div>"}, https://www.instacart.com/help/section/360007902831. To favorite an item, select the item and the heart icon below it. Site version: 662a6a3. This article has been viewed 15,409 times. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. From the checkout page: Click or tap Review to review items and add instructions; After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. You'll be asked to add a delivery address and your payment information. People are luring Instacart shoppers with big tips - CNN On the website. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. Want to chat with your shopper? Add it to your cart by selecting. Just tap. Order Status page | Instacart Connect Documentation Prompts customers to review changes before checkout. To favorite an item, select the item and the heart icon below it. Don't use copyrighted images from other sites - search sites included. Begin typing to search, use up and down keys to navigate, enter to select. You could even mention to your Shopper that they might want to ask the Deli/Butcher/etc. If your shopper has already started working on your order, you can Chat with them for assistance. To create this article, volunteer authors worked to edit and improve it over time. Navigate to the top-left corner of the site on the Instacart app. They can also decline orders with a low tip. Choose your tip amount and click Place order. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. This is part of the onboarding process for an in-store shopper. Tap Change. For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Be on the lookout if they have to ask you for more information on these requests. Scroll to the bottom of the delivery screen and tap Chat with shopper. Once you favorite an item the button fills in green and says Favorited. Repeated attempts to order prohibited items could result in account deactivation. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. To create this article, volunteer authors worked to edit and improve it over time. Customer Service Manager. To add a tip during checkout. Tap the plus or minus symbol to increase or decrease quantity. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped).