I printed my bank statement proving that I had purchased the purse on Saturday. The return window for items sold on Target.com begins once the order has been invoiced. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! I've never had a problem returning things to Ross. My items were newly bought with tags or stickers and clearly never used. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. Your refund will be processed via your original payment method. Privacy Policy - Ross Dress For Less Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. The cashier was asking for my ID. I was never told I could not return an item that had been marked down. I tried to explain that it is against the law in ohio to sell defected items. Please also note that shipping and handling costs are not refundable. I tried to hold a conversation and she got ruder. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. V Oh and jewelry can NEVER be returned, that is a health hazard. Really the worst experience ever! Ross reserves the right to refuse or accept the returns made by any consumer at its stores. I tired on the costume and it didn't fit. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. Ok Ross, Because of their poor return policy, I no longer shop at Ross. Because it was washed now I can't return it. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. I will never shop in this store again. 5. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Your refund will be processed via your original payment method. i did not have time to stand in line twice. Their policies are clearly stated on the back of their receipts. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Clearly the message sent is that they don't value they customers. Crappy store, we don't need these type businesses in our town. 2. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. She then put ALL of the merchandise in ONE big bag!! Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. She answered, "yes", I have the receipt and tags are on the dress. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." they can just repeat "ask ross top management for an explanation", This woman will be fired and I will do whatever it takes to make this happen. I am in fact grateful to the owner of this website who has shared this fantastic This is silly. Guide to Returning Gifts | Retailer Return Policies - Consumer Reports Hope this was helpful. Debit and credit card refunds will be available in up to 10 business days. I've only wore it twice and I cut the tag off. 5 days and I had a receipt. I will never shop Ross or a dd discount again . What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. Some stores are a bit different, but most are pretty fair about it. (these are the people who ruin it for the honest ones.) Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. Could not returned them. You want cheap stuff but and you call them crooks but in reality its not. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. Can you help? For additional inquiries not addressed in the above FAQ, please use the below form to contact us. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. All the associates and customers are required to wear masks inside their premises. I love Ross and I hate the customer services at Ross stores. What to Do When a Company Refuses to Refund You - FairShake Have you ever returned something at Ross before and not received the tax return? 3. Credit card/debit card refunds depend on your bank. Who trained these disrespectful, unproffessional "employees"? If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. Went to return a pair of shoes without a receipt. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. I have made plenty of returns with no issues. I Had My Receipt And Used Cash. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I have been shopping at Ross since I was 18. two different colors and would decide later which color to keep. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. Our info isn't that private anymore ) If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. If the product becomes faulty after wearing it then that is your loss. He added that he would accept the ID of her son who was with her. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. He only wore them for no more than 5 minutes. If you lose your store credit, we cannot give you more store credit to replace what you lost. The store cannot sell the item to anyone else - they lose the money. The customer service is unbelievably horrible. The subtotal of the items I purchased before the $24.99 return was $60.92. That is totally wrong!! No need to present ID or a receipt or sign anything. Other similar brands like Michaels and Sams Club also offer returns without a receipt. This information will prove to speed up your process. Accompany the products with the original purchase receipt. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Ross is the only one which does not return and have rude, disrespectful employees. Note: This discount is only good on Tuesday. Why can they not do the same thing as Burlington? Contact the bank to recover funds. If they refused because it! It was in new, mint, as-sold-as condition with the receipt. California Middle Class Tax Refund debit card questions answered If not, we will need to see a replica of that item from within our store. I need to return some of these items and this is one of them. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. My experience for buying at ross wasn't good at all. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. The one cashier, said I will take you next. They will not provide returns/refunds if youve already opened the software. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. will follow their 30 days Ross simons return policy. She never looked at my recite. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. After washing, the paints unraveled all along the seams, truly defective. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. A signature may still be required for returns with a receipt as well. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. Bs all they have to do is put another tag on it!! I said what??? If you abuse the system or make too many return without a receipt, your return WILL be declined. I shop at several Ross stores around my region. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Had i known this, i probably wouldnt have opened it. When this was a duplicate gift it had to be returned. They are sisterhood and have terrible service. 15. Frustrated, she walked away and I asked her - Do you have the receipt? I have been holding to these with receipt waiting for them in Dubois PA to open back up. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. i have my receipt for 2 handbags, brand new condition still w/tags on. You take a chance every single time you purchase something that it will break or come apart. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. ARE YOU SERIOUS??? Disappointed. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. OK.gov About - payment and refund policy - Oklahoma Rather-Be-Shopping.com. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. A debit card refund will usually take 3 to 10 days to process. Ross Stores uses a refund verification system. What Is Ross Return Policy after 30 days (Secrets Nobody Is Talking About) You will find a customer support desk in the store, they will help you in processing your return. I work at ross and it is crazy what people try and get away with. It has been very difficult with my health issues. (ridiculous & unnecessary). I very depressed over this situation, here I have been trying to get a pair shoes. Take everything plus your photo ID to a Ross store within 30 days of purchase. Wait up to 60 days, and your liability increases to $500. Returns By Mail: You may return Merchandise purchased online to any open Marshalls store within 40 days of your order date. How much time is taken to get the refund back? WHY??? Ross return policy after 30 days - icb.luistreeservices.us If the item still has the price tag attached, you should be able to return the item for store credit. I had a valid receipt to return paints that I worn once then washed. Ross Return Policy - Complete Guide For Exchange & Refund *Required Fields. Well I found another receipt and read it 3 times. Makes me wonder why I even still shop there. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. will be: "it's because of dishonest people". The people waiting behind me where not happy as well. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. How Many Return Days Does Ross Give Me? How does the store know if something is washed, unless you tell them you washed it? ), so it's always better to use a credit card. I walked over to the counter where a woman named Stacy was working. I will not be shopping at Ross again. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us Now, I have never seen a pair of women's short that cheap. Obviously it doesn't have price tag but some other tag. If Ross offered clothing rentals you'd have no problem, but it doesn't. All we can do in store is carry out Ross procedures. You guys are all so stupid and think you're entitled to everything. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. Be prepared to show a valid photo ID when making a no-receipt return. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I'm without a car so I go thru shoes fast. For debit cards, call (800) 542-2657. Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Modified date: Nov. 17, 2022. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. Ross wont provide refunds on opened software items. To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor: Go to the + New button. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? I knew I would only get store credit. Styles, colors and items will vary by store. I did not purchase a floral pattern dress. Home Depot Return Policy | Complete Guide | REthority If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. After returning your product, you will have to wait for around 5 days to get your refund. That way, the tag is still attached and we cannot deny return if it's in original condition. Choose Vendor credit. Is there any other way to get my belt? She didn't have an answer for me and just said No And there were still costumes on the sale floor. I honestly think they should revise their policy. Getting Skimmed. You can ask for an exchange only if the software turns out to be defective. It was like I walked 2 miles just to give them $49. As well as checks. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? (No tax return so far) The tax here is 9.000 percent. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). A couple days later I checked my credit card and did not see the credit on my account. Most merchants love debit cards. By the way, my mom is 84. I was told that I wasn't getting any no ey back since it took me a month to notice it. Update- I did get the refund within a day or two of posting this, thank God. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. I have spent thousands of dollars at various Ross stores. I always plan on a store credit when I return items. She then asked for my receipt. When I went Monday, the clerk said they don't accept stuff after the holiday. They answer my questions without attitude and fold my clothes most times without me asking. I had a really bad experience today in Ross on Limestone, Pflugerville ! 5. I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? The subtotal on my receipt was $35.93. Returns & Refunds - Walmart.com I understand not receiving money back, but I can't believe I can't get in store credit. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. A 10-day period is required for a cash refund on check purchases. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Next morning, went to 2nd Ross store and found more towels but still not complete sets. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. MCTR debit card payments will be mailed to the remaining eligible taxpayers. I'd rather buy it,think about and decide when not having to rush to a decision. Who do I contact about this issue.? I have been shopping at Ross since I was 18. Ross is a California based discount department stores chain, targeting middle-income households. Returns | Marshalls If . Also why Marshall's makes more money than Ross. Issuing Refunds to Credit and Debit Cards - Stanford University It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. I think it would be better if we could return the items. You want cheap stuff but and you call them crooks but in reality its not. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. Wife bought a pair of shoes at Ross over 9 months ago. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. The female security was also smirking which was really rude. I think I have a receipt. When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. This has been a lesson learned to not shop at stores that are not trustworthy. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. WOW! I have never had that happen before. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . I've returned tons of stuff with no issues. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Did not want give to know. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. I didn't notice the credit until I had arrived at home. But rental car agencies will only accept debit cards under strict conditions (e.g., credit checks, deposits of $500+, etc. At that time i told her i was going to return everything that i had just purchased. I had this kind of incident happen to me two other times at another Ross location. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . Returns with a receipt over 30 days, with a gift receipt or without a receipt will receive . You will get your refund in the same form as the payment method. Estimated Refund time: Credit or debit card. I have purchased a pair of white boots from Ross's. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. Ross Return Policy Receipt And Non-Receipt Returns. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Marshalls Returns and Refund Policies I told her to smell them if she thinks im tryng to lie. I'm not a habitual Ross shopper. - aren't your clerks supposed to ask. I paid $21.99 ($24.10 with tax) in cash. So now my husband has this shirt that we have to fork more money out to get fixed. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. If so can I get a new ring. For current store hours in your area, please visit our Store Locator. Their return policies really stink. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. She just kept interrupting me and would say it doesn't matter!!! The Ross return policy can be a little confusing. Worst return policy ever! In fact, the time frame is generally between 7-10 business days. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. This is why it makes since to inspect before you buy. Note: Pack your product properly with all the components that originally came with the product. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. I would Throwing $32 dollar for nothing! you don't want to look up the items one the receipt??? And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. NEVER WILL ENTER THE STORE AGAIN. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Tags only need to be on swimwear not t shirts. Why Do Debit Card Refunds Take Several Days to Appear? The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. After the 60-day mark, the bank is no longer . ross return policy clearance items. Which Stores Allow you to Return Items Without a Receipt? Keep in mind.l, by store policy the limit is $50 without a receipt. Be eligible items included in new items have a permanent ban . I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! Yes,all that without a receipt, it is just a matter of time. You can't just buy something to use one time and return it later because that's called a rental. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. Come back tomorrow and the manager can do it. I keep all my receipts and take them back within the 30 days allowed. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. You can't just buy something to use one time and return it later because that's called a rental. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. I had 3 at that time for a total of 41.00 dollars. The customer service in this store is so bad and there is usually only one person running a register!! Debit Card A debit card is a plastic card that provides the cardholder electronic access to his/her bank account(s). I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit.